These General Terms and Conditions (GTC) govern the rights and obligations between the contracting parties of a purchase agreement and a service provision agreement.

Provider Information: 

Provider: Jakub Slámka, with its registered office at Moyzesova 312/35, 900 01 Modra, Slovakia.

Identification Number (IČO): 57370648, Tax ID (DIČ): 1128848853, VAT ID (IČ DPH): SK1128848853.

Registered in the Trade Register of the Pezinok District Office, No. 130-31509.

Email: info@gobratislava.com (hereinafter referred to as the “Provider”).

Supervisory Authority: Slovak Trade Inspection (SOI) SOI Inspectorate for the Bratislava Region Department of Supervision Performance Phone: 02/58 27 21 04 Fax: 02/58 27 21 70

Preamble These general terms and conditions (hereinafter also referred to as “Terms and Conditions for Consumers”) govern the rights and obligations of the Service Provider and the consumer (also referred to as the “Customer”) resulting from a service provision contract, the subject of which is the provision of services through the electronic commerce website of the Service Provider.

Article I: General Provisions 1.1. For the purposes of this PART I of the Terms and Conditions for Consumers, a consumer is understood to be the consumer.

1.2. Pursuant to Section 2(a) of Act No. 250/2007 Coll. on Consumer Protection, a consumer is a natural person who, when concluding and fulfilling a contract, does not act within the scope of their business activity, employment, or profession.

1.3. For the conclusion of the service provision contract and subsequent fulfillment of rights and obligations, the consumer shall provide the following personal data in accordance with applicable legal regulations: Name, Surname, Mobile Phone Number, and Email contact.

1.4. The Terms and Conditions for Consumers are an integral part of the service provision contract. In the event that the Service Provider and the consumer conclude a written service provision contract in which they agree on conditions different from these Terms and Conditions for Consumers, their contractual relationship will be interpreted in accordance with the written service provision contract.

Article II: Conclusion of the Service Provision Contract 2.1. The service provision contract is concluded by the binding confirmation or acceptance of the consumer’s proposal to conclude the service provision contract by the Service Provider in the form of a completed and sent order with the obligation of payment on the Service Provider’s website (hereinafter “Order”).

2.2. The Service Provider shall perform binding acceptance of the proposal no later than within 2 working days after the consumer sends the Order. Binding acceptance shall be performed via electronic mail confirming the order to the email address or phone number specified by the consumer when filling out the Order. Binding acceptance sent by email will be marked as “Order Confirmation.” In case a higher price is identified, the Service Provider is obliged to request the consumer’s consent to the price change according to the Service Provider’s current price list before confirming the Order. Upon granting this consent, the contract is considered concluded.

2.3. Electronic mail from the Service Provider sent to the consumer’s email address after the Order is sent, marked as “Notice of Receipt of Order,” “Receipt of Order,” “Proposal for Order Change,” etc., does not constitute binding acceptance (i.e., conclusion of the contract) but is informative or constitutes a new proposal by the Service Provider regarding price discounts, etc.

2.4. The binding acceptance or Order confirmation contains information regarding: specification of the service, the price of the service, the delivery period, and details about the Service Provider.

2.5. Pursuant to the amendment to Act No. 222/2004 Coll. on Value Added Tax, data in an already issued invoice cannot be changed as of January 1, 2013. Invoice data can only be changed if the customer has not yet received or paid for the service.

2.6. Cancellation of an Order is possible until the notice of order acceptance is delivered to the consumer. Cancellation can be performed by telephone or email.

3.2. The Service Provider has the right to proper and timely payment of the price by the consumer for the provided service.

4.2. The consumer has the right to service provision in the quality and timeframe agreed upon by the contracting parties in the binding Order confirmation.

Article V: Payment Terms and Billing 5.1. Order Confirmation and Proof of Purchase: Immediately after ordering the Service, the Provider shall send an order confirmation to the consumer’s email address. The Provider is obliged to send the Consumer an invoice or a receipt from a certified eKasa. By submitting the Order, the Consumer expressly agrees that the proof of purchase (invoice or cash receipt) will be sent in electronic form to their email address.

Article VI: Payment Execution 6.1. The consumer is obliged to pay the Service Provider the notified payment for the service stated in the invoice sent to the consumer via transfer, payment card, or through payment gateways integrated in the reservation system. Card payments may be processed through an intermediary (gateway operator), where the payment reaches the gateway operator’s bank account and is forwarded to the Service Provider in a batch after the end of the month.

6.2. If the consumer pays the Service Provider via non-cash transfer or deposit to the Provider’s account, the day of payment is considered the day when the full price was credited to the Provider’s account.

6.3. The consumer is obliged to pay the price for the provision of the service within the period specified in the concluded service provision contract.

Article VII: Complaints Procedure – Withdrawal and Cancellation Conditions

1. Right of Withdrawal The consumer has the right to withdraw from a contract concluded at a distance or outside the seller’s business premises without giving a reason within 14 days.

2. Cancellation Fees (Storno) If the customer cancels a confirmed Order or withdraws from the contract before its full performance, the seller is entitled to a cancellation fee. Unless otherwise agreed in individual written communication, the following rates apply:

3. Application of Withdrawal The customer may exercise the right of withdrawal in writing or by email to the address specified in these terms. The withdrawal period is deemed preserved if the notice was sent no later than the last day of the period. The seller shall confirm receipt of withdrawal without delay.

4. Returns of Payments In the event of valid withdrawal, the seller shall return all received payments to the customer, including delivery costs (if any), no later than 14 days from the date of delivery of the withdrawal notice. The return will be made using the same method used by the customer for payment, unless the customer has expressly agreed to another method without additional fees.

6.1. The Service Provider is responsible for service defects, and the consumer is obliged to file a complaint immediately with the Service Provider according to this complaints procedure.

6.2. These Terms and Conditions for Consumers apply to the handling of complaints.

6.3. This procedure applies to services purchased on the Service Provider’s website and for all business cases unless agreed otherwise.

6.4. The consumer may only claim a warranty for services exhibiting defects caused by the Provider that are covered by the warranty and were purchased from the Provider.

6.6. Complaints can be submitted via email.

6.7. The Provider or an authorized person shall issue a confirmation of the claim (via email or in writing) and must instruct the consumer on their rights under Sections 622 and 623 of the Civil Code.

6.8. Based on the consumer’s decision, the Provider must determine the method of settlement (adequate discount, call to accept performance, or justified rejection) immediately, or within 3 working days in complex cases, and no later than 30 days in justified cases. After determining the method, the claim must be settled within 30 days. After this period, the consumer has the right to withdraw or demand new service provision. If a claim is made within the first 12 months, the Provider can only reject it based on an expert assessment at the Provider’s cost.

6.9. If a claim is made after 12 months and rejected, the Provider must specify to whom the consumer can send the service for expert assessment. If the consumer proves the Provider’s responsibility via expert assessment, the claim can be re-filed, and the Provider must reimburse all costs within 14 days.

6.11. Claims are settled by: removing the defect, providing a new service, returning the payment, providing an adequate discount, a written call to accept performance, or justified rejection.

6.12. The Provider must issue a written document about the settlement within 30 days of the claim.

6.13. Warranty repairs are free of charge if the claim is justified.

6.14. For removable defects, the consumer has the right to free, timely, and proper removal.

6.15. For irremovable defects or repeated removable defects that prevent proper use, the Provider shall provide a new service or issue a credit note.

6.16. Settlement applies only to defects specified in the complaint form.

6.17. If a claim is rejected but a defect objectively exists, the consumer may seek redress through a court.

Article VIII: Personal Data Protection 8.1. 

The Service Provider has adopted appropriate technical, organizational, and personnel measures corresponding to the method of processing personal data, taking into account technical means, confidentiality, and risks in accordance with Act No. 18/2018 Coll. on Personal Data Protection and GDPR.

Article IX: Termination and Loss of Withdrawal Right 9.1. 

The Service Provider is entitled to withdraw from the contract due to service unavailability, significant changes by sub-suppliers, force majeure, or inability to provide the service at the listed price despite all reasonable efforts. The Provider must inform the consumer and return payments within 14 days.

9.2. By granting consent to begin the provision of the service, the consumer loses the right to withdraw from the contract.

9.3. Pursuant to Section 7(6)(a) of Act No. 102/2014 Coll., the consumer cannot withdraw if the provision of a service began with the consumer’s express consent and the consumer declared they were properly instructed that they lose the right of withdrawal upon full provision of the service.

Article X: Alternative Dispute Resolution (ADR) 10.1. The consumer has the right to request redress if dissatisfied with how a claim was handled. If the Provider rejects the request or fails to respond within 30 days, the consumer may submit a proposal for alternative dispute resolution to an ADR entity (e.g., Slovak Trade Inspection).

10.2. ADR is available for disputes exceeding 20 EUR. The ADR entity may charge a fee of up to 5 EUR.

10.3. Consumers may use the Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/consumers/odr/

Article XI: Final Provisions 11.1. Changes to written contracts must be in writing.

11.2. Communication takes place primarily via email or mail.

11.3. Unregulated relationships are governed by the Civil Code, Act No. 250/2007 Coll., Act No. 102/2014 Coll., and Act No. 22/2004 Coll. on Electronic Commerce.

I. Introductory Provisions and Definitions These GTC govern the rights and obligations between the contracting parties of a purchase agreement and a service provision agreement.

Provider Information: 
Provider: Jakub Slámka, with its registered office at Moyzesova 312/35, 900 01 Modra, Slovakia.

Identification Number (IČO): 57370648, Tax ID (DIČ): 1128848853, VAT ID (IČ DPH): SK1128848853.
Registered in the Trade Register of the Pezinok District Office, No. 130-31509. Email: info@gobratislava.com (hereinafter referred to as the “Service Provider”).

Preamble These general terms and conditions (hereinafter also referred to as “Terms and Conditions for Consumers” [sic]) govern the rights and obligations of the Service Provider and the entrepreneur, who is a person who is not a consumer (also referred to as the “customer”), resulting from a service provision contract, the subject of which is the provision of services through the electronic commerce website of the Service Provider.

Article I: General Provisions 1.1. An entrepreneur is understood to be any person who is not a consumer in the sense of this part of the Terms and Conditions for Entrepreneurs. An entrepreneur is especially a person registered in the Commercial Register; a person who conducts business on the basis of a trade license; a person who conducts business on the basis of a license other than a trade license according to special regulations; a natural person who performs agricultural production and is registered in the evidence according to a special regulation.

1.2. When placing an order, the entrepreneur shall provide in particular its business name, registered office (place of business), IČO, IČ DPH, billing data, telephone number, and the email contact of the person acting on behalf of the entrepreneur.

1.3. The entrepreneur acknowledges and is aware that the conditions for withdrawal from the contract, warranties, and the actual complaint procedure regulated in these Terms and Conditions for Entrepreneurs etc. are different from the Terms and Conditions for Consumers.

1.4. The Terms and Conditions for Entrepreneurs are an integral part of the service provision contract. In the event that the Service Provider and the entrepreneur conclude a written service provision contract in which they agree on conditions different from these Terms and Conditions for Entrepreneurs, their contractual relationship will be interpreted in accordance with the written service provision contract.

Article II: Conclusion of the Service Provision Contract 2.1. The service provision contract is concluded by the binding confirmation or acceptance of the entrepreneur’s proposal to conclude the service provision contract by the Service Provider in the form of a completed and sent order with the obligation of payment on the Service Provider’s website (hereinafter “Order”).

2.2. The Service Provider shall perform binding acceptance of the proposal no later than within 3 working days after the entrepreneur sends the Order. Binding acceptance shall be performed via electronic mail confirming the order to the email address specified by the entrepreneur when filling out the Order. Binding acceptance sent by email will be marked as “Order Confirmation.” In case a higher price is identified, the Service Provider is obliged to request the entrepreneur’s consent to the price change according to the Service Provider’s current price list before confirming the Order. Upon granting this consent, the contract is considered concluded.

2.3. Electronic mail from the Service Provider sent to the entrepreneur’s email address after the Order is sent, marked as “Notice of Receipt of Order,” “Receipt of Order,” “Proposal for Order Change,” etc., does not constitute binding acceptance (i.e., conclusion of the contract) but is informative or constitutes a new proposal by the Service Provider regarding price discounts, etc.

2.4. The binding acceptance or Order confirmation contains information regarding especially: data on the specification of the service, the price of the service, the delivery period, and details about the Service Provider.

2.5. Pursuant to the amendment to Act No. 222/2004 Coll. on Value Added Tax, data in an already issued invoice cannot be changed as of January 1, 2013. Invoice data can only be changed if the customer has not yet received or paid for the service.

2.6. Cancellation of an Order is possible until the notice of order acceptance is delivered to the entrepreneur. Cancellation can be performed by telephone or email.

3.2. The Service Provider has the right to proper and timely payment of the price by the entrepreneur for the provided service.

Article IV: Rights and Obligations of the Entrepreneur 4.1. 

The entrepreneur is particularly obliged to:

4.2. The entrepreneur has the right to service provision in the quality and timeframe agreed upon by the contracting parties in the binding Order confirmation.

Article V: Payment Conditions 5.1. 

After the entrepreneur orders the service, the Service Provider is obliged to send an invoice to the provided email address of the entrepreneur.

Article VI: Payment Execution 6.1. 

The entrepreneur is obliged to pay the Service Provider the notified payment for the service stated in the invoice sent to the entrepreneur via transfer, payment card, or through payment gateways (Apple Pay, Google Pay, Stripe, Pay By Square, or others according to current availability). Card payments may be processed through an intermediary (gateway operator), where the payment reaches the gateway operator’s bank account and is forwarded to the Service Provider in a batch after the end of the month.

6.2. If the entrepreneur pays the Service Provider via non-cash transfer or deposit to the Provider’s account, the day of payment is considered the day when the full price was credited to the Provider’s account.

6.3. The entrepreneur is obliged to pay the price for the provision of the service within the period specified in the concluded contract.

Article VII: Personal Data Protection 7.1. 

The Service Provider has adopted appropriate technical, organizational, and personnel measures corresponding to the method of processing personal data, taking into account technical means, confidentiality, and risks in accordance with Act No. 18/2018 Coll. on Personal Data Protection and GDPR.

Article VIII: Termination of Service Provision, Withdrawal from the Service Provision Contract by the Entrepreneur 8.1.

 The Service Provider is entitled to withdraw from the contract due to service unavailability, significant changes by sub-suppliers, force majeure, or inability to provide the service at the listed price despite all reasonable efforts. The Provider must inform the entrepreneur and return payments within 14 days.

8.2. An entrepreneur may be offered an alternative withdrawal from the service provision contract depending on the state of the claimed service, expired warranty, and current price of the service. The condition of the service will be assessed by the Service Provider. The Service Provider is entitled to charge the entrepreneur any further incurred costs. The Service Provider reserves the right not to allow withdrawal, given the nature of the service and its condition at the time of the claim.

Article IX: Complaints Procedure – Withdrawal and Cancellation Conditions

9.1. Right of Withdrawal 

The consumer has the right to withdraw from a contract concluded at a distance or outside the seller’s business premises without giving a reason within 14 days.

9.2. Cancellation Fees (Storno)

 If the customer cancels a confirmed Order or withdraws from the contract before its full performance, the seller is entitled to a cancellation fee. Unless otherwise agreed in individual written communication, the following rates apply:

9.3. Application of Withdrawal The customer may exercise the right of withdrawal in writing or by email to the address specified in these terms. The withdrawal period is deemed preserved if the notice was sent no later than the last day of the period. The seller shall confirm receipt of withdrawal without delay.

9.4. Returns of Payments In the event of valid withdrawal, the seller shall return all received payments to the customer, including delivery costs (if any), no later than 14 days from the date of delivery of the withdrawal notice. The return will be made using the same method used by the customer for payment, unless the customer has expressly agreed to another method without additional fees.

9.7. These Terms and Conditions for Consumers apply to the handling of complaints.

9.8. This procedure applies to services purchased by the consumer on the Service Provider’s website. This procedure is valid for all business cases unless agreed otherwise.

9.9. The consumer has the right to claim a warranty from the Service Provider only for services exhibiting defects caused by the Provider that are covered by the warranty and were purchased from the Provider.

9.11. The consumer may submit a complaint to the Service Provider via email.

9.12. The Service Provider or an authorized person shall issue a confirmation of the claim (via email or in writing) in which they are obliged to precisely identify the defects. The Provider is obliged to instruct the consumer on their rights under Sections 622 and 623 of the Civil Code.

If the claim is made via distance communication, the Provider must deliver the confirmation immediately; if impossible, without delay but at latest with the claim settlement document.

9.13. Based on the consumer’s decision, the Provider or an authorized person must determine the method of settlement according to Section 2(m) of the Act (adequate discount, call to accept performance, or justified rejection) immediately, or within 3 working days in complex cases, and no later than 30 days in justified cases. After determining the method, the claim must be settled within 30 days. After this period, the consumer has the right to withdraw or demand new service provision. The Provider informs the consumer of the end of the procedure and sends the complaint protocol. If a claim is made within the first 12 months, the Provider can only reject it based on an expert assessment at the Provider’s cost. The Provider must provide a copy of the expert assessment within 14 days of settlement.

9.14. If a claim is made after 12 months and rejected, the person who handled the claim must specify to whom the consumer can send the service for expert assessment. If the consumer proves the Provider’s responsibility via expert assessment, the claim can be re-filed; during assessment, the warranty period does not run. The Provider must reimburse all costs within 14 days of the re-filed claim. A re-filed claim cannot be rejected.

9.17. The Provider must issue a confirmation upon claim submission. The Provider is obliged to issue a written document about the settlement no later than 30 days after the claim.

9.18. Warranty repairs are free of charge if the claim is justified.

9.19. For removable defects, the consumer has the right to free, timely, and proper removal. The Provider must remove the defect without delay.

9.20. Settlement applies only to defects specified in the complaint form.

9.21. If a claim is rejected but a defect objectively exists, the consumer may seek redress through a court.

Article X: Final Provisions 

10.1. Relationships not regulated by these general terms and conditions are governed by the relevant provisions of the Commercial Code.

10.2. These Terms and Conditions for Entrepreneurs become effective towards the entrepreneur upon submission of a binding electronic Order with the obligation of payment, unless the contracting parties agree otherwise.